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I was with some old friends last night and we went touched the topic of careers.  One of them (I killed this person already…) rudely commented why i still chose tro stick to the call center industry.  I  said that it was a fulfilling and challenging career, an answer which my dead friend (well not literally dead, but he is now dead to me) laughed at.

“Eh ang callcenter naman e pang bobo lang a…”

…excuse me?

As a cartified ‘callboy’, I am often bombarded with the question of why I chose to have a career in the call center industry.  Family and friends always argue that I have achieved a degree in which I can look for a job someplace else, but it’s so strange that I opted to work in an industry that is categorized by the general unknowing public as an occupation that does not require mental power.

The reality is that, you learn a lot and profit from working in Call centers.  Most of us, CC employees, already know that to be true.  Being with my current company, I have already picked up lots benefits and lessons that I would not have been able to get anywhere else.  Lessons that are aptly unique to the world of the Call Center Industry and probably the reason why I remain as an agent.

Allow me to share with you the things that I’ve picked up as a Callboy…

Independence. 

Most people grow up to be 30 and still don’t know how to take care of themselves.  When working in Call centers (especially the shifts for the dead), you will unavoidably learn how to practically live alone and survive.  When you go home, you either go to a house where everyone has left for school or work, or you just fall asleep in your room where no one notices you.  This experience makes you realize that your parents will not cook and clean and watch out for you forever.  You learn to be independent and you strive to survive.  The power of common sense (which isn’t very common at all) is developed.

Having a proper budget. 

While some agents spend all their wages on Starbucks, cellphones, clothes and pirated dvd’s, I have seen that a lot more agents learn the value of money.  They learn that money is not easily gained, and their paychecks came from enduring frustrations and curses from irate clients who have IQ’s below 22.  Their night differentials and bonuses came from risking their safety and health, which makes them respect their earnings more. 

 

A Computer Literacy Upgrade

If you work as a callboy or a callgirl, you become tech savvy.  Gone are the days when you panic at the first sign of PC trouble.  Whenever there’s a problem with any computer you immediately say, Clear the cache and delete temporary internet files, (even if that computer has no internet).  You also develop swiftness in typing, and you get exposed to the amazing time saving power of ctrl+c & ctrl+v.  You become exposed in the realm of computers and technology — training that you wont easily get from anywhere else.  And bukas makalawa..hacker ka na, nag pipirata na…etcetc

You learn respect for people.

You get exposed to a wide array of individuals, attitudes, preferences, cultures and sexualities.  In call Centers, racists and judgmental people are seen as the ones who should be dragged out in Edsa and shot.  Minds get broadened and understanding evolves – a CC agent gets to accept intellectuals, idiots, ugly people, weird people, eccentric people, smelly people, etc. 

You get to be who you really are.

Unlike other industries, acceptance is a norm in a call center.  You have the freedom to just be yourself.  If you have three kids by the age of 28 or if you are gay or you are quite old; or even if you are an old gay, people won’t raise this as an issue. You will be evaluated based on the work you do and not by what you are.

Your communication skill improves.

Gone are the days of nosebleeds.  Within three months, you’ll eventually learn the meaning of escalate and sub-categorize.  English is caught and not taught.  Speech Power courses mean little to a call center agent who has worked for a year handling calls from North America.

Other health benefits.

While others spend thousands for the miraculous powers of Belo and other skin whitening essentials, like glutathione and jobos, you naturally get whiter because you do not get that exposed to sunlight.  Basura ang Glutathione at Metathione samin!!!  You get panda-eyes though…but you just cannot win it all.

You will also be far from the dangers of cancer.  Coffee has lots of antioxidants and in call centers you may drink coffee till Paquiao becomes well versed in English.  Still remember though that anything in excess is harmful.

But seriously…

I believe that the best thing that an individual gets from working in call centers is the aptitude to learn how to give.  In our industry we learn to give information, we learn to give time, we learn to give patience and we learn to give understanding to those around us.  I believe that it is also the uniqueness of the call center service that enables us agents to learn more about giving as compared to other jobs. 

The taunts and jives in my life is still an ongoing situation.  When I meet my school friends and they learn I’m from the CC industry, I still get jeers.  But I don’t try to raise a debate or argue, I just imagine that I’m putting them on mute, while I silently think that they are idiots.   

Everyone’s entitled to their own opinion…and the important thing is that we all love what we do, and that we constantly learn.

AUX 7

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spongebob-300x400Nanunuod ako ng TV nung isang araw (op corse Cable kami) at nabore na ako sa mga palabas.  Tinry ko manuod ulit ng lokal program and guess what…napunta ako sa Channel 5 kung saan may palabas na tagalized na Spongebob Squarepants.  Muntik na akong mapatambling nang narinig ko ang dialogue na “Patrick, tara na at kumain sa Krusty Krab.  Ako ay gutom na kasi noh!”  Tinagalog na…ginawa pang parang baklang sosyalera si spongebob…tsktsk.

Naalala ko nung kabataan ko (mga 3 years ago) natatandaan ko pa na talagang ang mga TV shows ay educational.  Naala ko pa ang teaching power ng Sesame street when it comes to English.  At yung mga cartoons noon english at di tagalized… kaya ang mga bata pwersado ma kaparinig ng mga english english, at sa kapapakinig nila nito, di nila sinasadyang matuto.  Kahit todo dugo na ang mga ilong nila…pinipilit nilang intindihin ang mga palabas…at wala namang choice…si Pong Pagong lang naman ang tagalog nung mga panahon na yun e…

Dati nga wala pa ang dialogue na “Nose Bleed” dahil naman di pa ganun ka ngatters ang kabataan sa English, peru ngaun ongoing joke na cya dahil mas kaunti na ang marunung magsalita at umintindi ng inggles.  Ang mga networks kasi ngaun atat na sa ratings, kaya dinedeadma na nila ang konsepto na matuto ang mga tao…basta ang logic ay, pag tagalog mas madaming manunuod.

Di ako advocate ng English…at wala naman talaga akong paki-alam.  Napansin ko lang kaya nagbibigay ako ng opinyon ko.  Inaantay ko na lang ang panahon na lahat tagalized na.  Ang X-Men nga e tinagalize na din…and nabangit pa ng network na ililiteral na lahat ang mga pangalan ng karakters ng x-men. 

Wolverine = Taong Lobo

Professor X = Propessor Ekis

Cyclops = Sang-Mata

Nightcrawler = Nangagapang sa Gabi

Storm the mistress of the elements = Bagyo ang kerida ng mga elemento.

naku po…anu pa si Magneto?  Bato Balani…?

Galing talaga!!!

talino!!!Ang Labo ng Love Story na to…pero nangyari talaga!

(itinago ang mga tunay na pangalan)

Nagsimula ang lahat ng nagkakilala si Angela na isa kong frend at si Kevin na tambay sa kanto sa isang party na naganap sa barangay namin.

Nagkita sila at instantly…poof…parang majika, nagka inlaban na sila.

Nag tetext sila lagi, at nag tetelebabad na parang ala nang bukas.

At si Angela na dati e napakatinung kausap ay walang nang kinuwento kungdi si Kevin.  Kesyo, ang gwapo ni Kevin, ambait ni Kevin, ang sweet ni Kevin, ang totful ni Kevin, ang amoy ni  Kevin, ang mukha ni Kevin, paa ni Kevin…Kevin, Kevin, Kevin, Kevin…kay sarap i-Kevin ng pagmumuka niya.

Lahat yon ay nangyari 5 months ago…

Ngayon, si Angela ay wala nang ginawa kung hindi umiyak.  Ito palang si Kevin ay isang guy na ubod ng la-kwenta.  Ng nagsabog si God ng responsibility, sensitivity at tamang pag-uugali ukol sa babae e nasa pinaka malalim na kweba si Kevin, natutulog.

Si Angela ay isa lang pala sa mga babae ni Kevin, at lagi silang nag aaway, at lagi siyang hinihingan ng load na pinantutustos ni Pogi sa mga ibang gels niya. 

Ang di ko pa ma-gets ay wala nga si Kevin sa antas ng pag ka-gwapo ko (taob!), pero patay na patay ang mga girls sa kaniya.

Hay, at kagabi nung umiiyak si Angela sa terrace namin at nadaanan ko siya, napatanung ako.

“Bakit di mo ibreak yung kumag mong boyfriend?  Andito naman ako e…”

Joke yung ending…tinanung ko lang bat niya hindi na lang i-break yung kumag niyang boyfriend.

At sinabi niya ang pinaka cliche na dialogue sa buong mundo.

“Mahal ko na siya e…”

Wow!  Martyr! Sarah Crew ikaw ba yan?  Ang labo talaga ng mga ibang tao no?  Alam na nilang nasa isang relationship sila na mali at puro sakita at puro away at puro gulo, at puro selos…pero lagi pa ding patuloy pa din pinaglalaban ang mga nararamdaman nila.

Predictable pain is always better than an uncertain future – sabi ng isang pastor sakin.  And i realized na this was actually true.  Thats why there are battered wives everywhere and that’s why there are friendships and relationships that go on even if it’s not beneficial anymore.

Well, all i can say is that, i guess there really is a reason why the brain is on top of the heart.  And that’s because God wants us to think first before we let our emotions decide for us.  So i really wish that my friend wakes up soon.  I hope she starts using her head that Kevin is a bozo!  It’s true that Love always believes that a person can change, and to love is to always hope…

Pero naman…ang utak may silbi din!

Sigh…daming bopols tlaga…

Goodness,its 2009 …time get over the things of the past and start a new.  The question is…can the past really be easily forgotten?  So many hard times were present during 2008, but the more crap that comes to our lives the stronger we become.  A wise character once mentioned that “To live is to fight!”  And i agree.  This 2009…i think ill start off by letting go of the things which actually hold me back…and moving on to a better and happier future. I am strong, im a great guy..and its about time to grow up.

“good luck sakin hehehe”

It’s sad how people come and go…but the thing we must always realize is that a few things last forever.  And that’s that.  the important thing is we cherish the relationships that we have had and try to treasure them as best as possible.  Madami jang mangagamit lang sa iyo, marami jang mang tratraydor, at madami jang sana masagasaan na ng kinakalawang na kotse at ma-dedo dahil sa tetano.  Peru ganun lang tlaga buhay.  Magagamit at magagamit ka ng iba…at makakagamit at makakagamit ka din ng hindi mo napapansin.  ITS THE REAL FRIENDSHIPS THAT WILL ALWAYS LAST! And be thankful that the fake ones and the harmful ones get’s filtered out by God.  Kaya sa mga bwiset na wala na sa buhay ko…yeah you win, i still care sortof.  (Loser ko talaga…heheh.)  I am happy that you are gone from my life…coz it was for the best…  I believe na nagkamali din ako kaya ako iniwan…kaso, i know na there are always two sides of a coin.  Madami din naman akong ginawang tama ryt?  Peru…that’s really one of the hardest lessons of life, to move on and to realize that the world is not perfect.  There will always be losses, there will always be sorrow, and there will always be people who you will always love but you just cannot have. 

I miss you all so badly…Peru i will move on and and i will always cherish what we have shared together!  There are no accidents in this world, and everyone i met was never an accident!

Kaya cheers na lang sa inyo! all the best! And stay cool!